Assertiveness Skills
Introduction
This one day practical workshop is aimed at helping delegates to recognise their own behaviour and how to use their behaviour in a positive and more effective way. Various methods will be used to assist delegates in recognising why their current behaviour could be more successful and the workshop will give practical advice on how to use assertiveness effectively.
Format
Training will be held in a relaxed, friendly environment, which is conducive to the learning process. Delegates will be actively encouraged to take part in every aspect. The whole period will be highly participative with formal trainer input being complemented by exercises, discussions and regular feedback sessions.
Delegates will need to log the main learning points as the course progresses. This will enable them to not only ensure that objectives are being met, but help in the formulation of workplace action plans.
Aim
This workshop aims to encourage delegates to be more open, honest and direct in their communication / behaviour and to avoid the frustration, anger and resentment sometimes seen in working relationships.
Objectives
By the end of this workshop programme delegates will return to the workplace better able to:
• Recognise different behaviours and their consequences
• Express feelings appropriately
• Make direct requests
• Set limits including saying "No"
• Give and receive criticism about job performance
• Handle negative feelings and reactions
• Develop and apply a personal improvement workplace action plan
Dates Available:
21st April 2008
7th July 2008
27th October 2008
(Other dates are available upon request subject to sufficient bookings.)
« Previous Course | Next Course »
Main Menu
Other Services
