C&G Customer Service Level 2
Course Title:
Customer Service
Level:
Level 2
Duration:
As this is a competence based course, there are no time restrictions
Mode of Study:
NVQ, Flexi-Study
Cost:
£650 + vat (Price is inclusive of awarding body costs and certification)
Suitable for:
Customer Service NVQs are aimed at people who are in job roles where they deliver service to customers. These qualifications will help employers and employees achieve and demonstrate total quality as part of a continuous customer-service improvement programme.
The Level 2 qualification is suitable for you if, as part of your job role, you:
• need to communicate clearly and confidently;
• can work with others to solve problems and support customer service improvements;
• have a developing knowledge of your organisation and its products and services; and
• have limited influence over what happens at work.
To achieve the full award, you must complete a total of five units (four mandatory units and one optional unit).
This qualification is very flexible in its structure enabling the organisation and individual to choose the optional units which best suit their work situation and job role.
Assessment Methods:
Like all NVQs this qualification is competence-based. This means it is linked to the candidate's ability to competently perform a range of tasks connected with their work. Candidates plan a programme of development and assessment with their assessor and compile a portfolio of evidence to prove that they are competent and knowledgeable in their work role.
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