CIEH Conflict Resolution & Personal Safety
CIEH Level 2 Award in
Conflict Resolution and Personal Safety
Introduction
Dunelm Associates Ltd is now able to offer a qualification to help employers protect their staff as well as their organisation's operational effectiveness. The CIEH Level 2 Award in Conflict Resolution and Personal Safety is a one-day qualification that aims to provide an understanding of the methods used to diffuse confrontational behaviour and how the risk of conflict can be assessed.
Reducing conflict with customers, the public, suppliers and colleagues supports the brand, increases customer loyalty and improves employee retention. This qualification is relevant to anyone whose work brings them into contact with others, be they colleagues, customers, members of the public, patients or clients. The qualification is equally relevant to the public and private sector.
Format
Training will be held in a relaxed, friendly environment, which is conducive to the learning process. Delegates will be actively encouraged to take part in every aspect. The whole period will be highly participative with formal trainer input being complemented by exercises, discussions and regular feedback sessions.
Delegates will need to log the main learning points as the course progresses. This will enable them to not only ensure that objectives are being met, but help in the formulation of workplace action plans.
Objectives
• Understand the terminology used in conflict resolution
• Understand the laws that apply to business and their employees
• Understand the concepts of a safe working environment and how the risk of conflict can be assessed
• Understand the use of appropriate methods to de-escalate a confrontational situation
• Understand the importance of personal safety
Assessment Method:
1 hour Examination, consisting of 30 multiple-choice questions
Indicative Content
Part One Introduction to work - related violence
1.1 Violence in the workplace
1.2 Violent Behaviour
1.3 Negative effects of violence in the workplace
1.4 Factors that contribute to a confrontational situation
1.5 The principles of conflict management
1.6 Consolidation
Part Two The Law
2.1 The law relating to violence
2.2 The four categories of assault
2.3 Self-defence
2.4 Reporting of incidents
2.5 Consolidation
Part Three The Work Environment
3.1 A safe place to work
3.2 Personal safety policy and procedures
3.3 An increased risk of conflict
3.4 Reducing the risk of conflict
3.5 Consolidation
Part Four Resolving confrontational situations
4.1 What is aggressive behaviour?
4.2 Heating up
4.3 Cooling down
4.4 Minimising conflict
4.5 Using your skills to defuse conflict
4.6 Consolidation
Part Five Personal Safety
5.1 Threats to your safety
5.2 Your personal safety zone
5.3 Breakaway technique
5.4 Consolidation
Duration:
1 Day
Cost:
£99 + vat per delegate
(Cost includes refreshments and Lunch as well as Awarding Body certification)
Next Available Dates:
11th March 2008
16th September 2008
Other dates are available upon request provided there is a booking of at least 4 or more learners.
To Enrol Now, Click Here (For this course, please use the Open Course Booking form)
« Previous Course | Next Course »
Main Menu
Other Services
